- Cross-channel: Triggered cross-channel campaigns have a 93% higher click-through rate than triggered single-channel campaigns.
- Personalization: Campaigns with 1:1 recommendations yielded a 50% higher open rate than those without.
- Real-time: Real-time cross-channel campaigns have a 500% higher conversion rate than cross-channel batch sends.
“Customer experience is today’s competitive advantage. Yet consumer expectations have evolved, and marketers need to keep up. They can no longer send the same message to all consumers across one channel, at the same time,” said Vijay Chittoor, Co-Founder and CEO of Blueshift. “In order to increase consumer engagement, marketers must meet their expectations for relevant, targeted, timely messages. Our survey provides quantitative data that clearly show cross-channel, personalized, real-time experiences perform best. Even incorporating one of these factors has proven to lift results, but layering all three together delivers the biggest impact.”
Blueshift analyzed 10 billion messages sent by Blueshift customers between January 1, 2021 and September 30, 2021. This data was analyzed in order to understand the variances in core engagement metrics, including open, click, and conversion rates, between different types of campaigns and messages. This dataset represents multiple industry verticals including retail and ecommerce; media and publishing; eLearning; travel and real estate; personal finance; healthcare and more.
“Activating cross-channel, personalized, real-time experiences may sound complicated, but it’s more simple than you may think,” said Vijay. “When you have the right technology platform to connect all your channels within a single journey builder, this enables you to create, automate, and scale sophisticated campaigns that meet and exceed customer expectations today and as they continue to evolve in the future.”
San Francisco-based Blueshift helps brands deliver relevant, connected experiences across every customer interaction. The Blueshift SmartHub CDP platform uses patented AI technology to unify, inform, and activate the fullness of customer data across all channels and applications. Through unified data, omnichannel orchestration, intelligent decisioning, and unmatched scale, Blueshift gives brands all the tools they need to seamlessly deliver 1:1 experiences in real-time across the entire customer journey.
The company is backed by leading venture capital investors, including Fort Ross Ventures, Avatar Growth Capital, SoftBank Ventures Asia, Storm Venture Partners, and Nexus Venture Partners.
For more information visit: blueshift.com.